Support
Help with Shear Joy
Have a question or a problem with the game? Email us and describe what happened.
Contact
Include your device model, Android version, game version if known, and what happened. A screenshot can help—remove personal information first. Please don’t send passwords, payment details, or full device backups.
A few common questions
How do I shear or grow my flock?
Swipe across the sheep to shear their fleece. Spend wool in the shop to upgrade the pen and welcome more sheep. Rare breeds arrive as you play; the collection shows your discoveries.
Can you restore a lost save or move my flock to another phone?
We don’t operate a cloud-save service or hold a copy of your flock. We can help troubleshoot, but can’t promise to restore erased progress or transfer it. Android backup behavior depends on your device settings.
A reward video didn’t load or give me a reward.
Videos need a connection and available ad inventory. Closing a video early or a load failure doesn’t grant the reward. Try again when an offer is available, or carry on playing without it. If the problem repeats, email us with what you saw.
How do I turn off sound or music?
Open the game’s menu, then Settings. Sound and Music have separate switches.
How do I change ad choices?
Where Google requires privacy options, Settings shows Ad choices. It opens Google’s form. Your device’s privacy settings may offer additional advertising controls. Those choices don’t control GameAnalytics; contact us about gameplay-analytics privacy requests. See the privacy policy for details.
How do I start over permanently?
Android Settings → Apps → Shear Joy → Storage (or Storage & cache) → Clear storage/data removes local progress. Uninstalling also removes local app data, but device backups may remain. The Big Shear is a game mechanic, not a data-deletion control. Read the deletion instructions first.
For privacy questions, read our privacy policy or send a data-deletion request.